Subscribe to our mailing list for insider news, product launches, and more.
Return Policy
At Jem Custom Designs, each piece is handcrafted with care and attention to detail. Because of the custom nature of our products, we have a limited return policy.
Return Timeframe
You have 30 days from the date of delivery to return your item for a full refund or exchange.
Return Conditions
To be eligible for a return, items must be:
Unused and in the same condition as received
In original packaging
Accompanied by proof of purchase
How to Return
To initiate a return:
Contact our customer service team
Provide your order number and reason for return
Pack the item securely in its original packaging
Ship the item to the address provided
Refunds
Once we receive your return, we will inspect the item and process your refund within 5-7 business days. The refund will be issued to your original payment method.
Non-Returnable Items
The following items cannot be returned:
Custom or personalized items
Sale or clearance items
Questions?
If you have any questions about our return policy, please contact us at support@example.com
Choosing a selection results in a full page refresh.
